All your company knowledge, always in sync.
A decision in Slack, a new policy dropped in Drive, an answer buried deep in a Gmail thread. Ingesto picks it up, files it where it belongs and keeps your knowledge base current, with no upkeep. When sources disagree, we tell you. Your team gets one clean, current place to find things, and so do your AI agents.
Slack · #supportjust nowFrom today, pro-rata refunds need a manager's OK
Drive · /Ops2m agoReturns SOP v4.docx
Outlook · carrier rep9m agoLiftgate can't be added after pickup
Notion · Sales FAQ24m agoRefund window on annual plans: 14 days
Illustrative example.
Keeps everything your company knows in sync, wherever it happens to live.
- Notion
- Google Drive
- PDFs
- Slack
- Gmail
- Docs & SOPs
- Outlook
- Spreadsheets
- Websites
Knowledge changes everywhere. Your knowledge base does not.
Decisions happen in Slack, exceptions get settled over email, new files land in Drive. The wiki someone set up last year keeps none of it.
Scattered
The same process is described in a PDF, a Notion page and a pinned Slack message, and nobody knows which one is current.
Where it is: refund-policy-FINAL-v3.pdf · #support pins · Notion / Billing
Outdated
The onboarding guide still describes last year's tools, and new hires follow it because it looks official.
Where it is: Onboarding 2024.docx · last edited 19 months ago
Duplicated and conflicting
Two SOPs give two different answers to the same situation, and the answer a customer gets depends on who picks up.
Where it is: Returns SOP (Ops) · Returns FAQ (Support)
Trapped in conversations
How to handle a damaged shipment was explained well, once, in an email thread that only three people were copied on.
Where it is: Re: Re: FW: damaged pallet, what do we do?
In someone's head
One person knows how the month-end reconciliation works, and every vacation is a small risk to the business.
Where it is: Ask the ops lead, they know
Asked again and again
The same question comes up in chat every week, gets answered every week, and never gets written down.
Where it is: #ops-questions · asked 11 times this quarter
Gather it once. It stays organized forever.
Connect your tools, and Ingesto does the upkeep: collecting, syncing, organizing and checking your company knowledge as it changes.
Gather
Connect Google Drive, Notion, Slack, Gmail, Outlook, spreadsheets, PDFs, your website and past customer conversations once. Ingesto pulls in what your company knows from all of them, including the answers buried in long email threads and old channels, with nothing to move or rewrite first.
Stay in sync
After that, it keeps up on its own. A new policy dropped in Drive, a decision made in Slack, a rule changed by email: each one is picked up, filed into the right topic and merged with what is already there. Your knowledge base stays current with no upkeep, and nobody has to remember to update it.
Catch conflicts
When a new source disagrees with what you have, Ingesto tells you instead of guessing. You see both versions side by side, and the owner of that topic is asked to settle it once. Duplicates, stale pages and gaps are flagged the same way.
Clean for everyone
The result is clean data: deduplicated, current, conflict-checked and linked to its sources. Your team searches it and asks it questions in plain English, and when you adopt AI agents, they read the same knowledge over API or MCP instead of guessing from raw files.
Your knowledge base, maintained for you.
Things change in Slack, email and Drive every day. Ingesto keeps up, so your knowledge base never falls behind and nobody has to update it by hand.
A decision in a Slack thread, a reply twenty messages deep in Gmail, a new PDF dropped in Drive. Ingesto sees it as it lands, so nobody has to copy anything anywhere.
Each change is merged into the right topic, duplicates collapse into one version, and the history shows exactly where every line came from.
Annual plans are refunded in full within 30 days of renewal. After 30 days, a pro-rata refund needs a support manager's approval.
Feb 3Updated from Slack #support: pro-rata refunds need a manager's approvalJan 12Updated from Drive: Refund Policy v3 replaced v2Nov 28Added from Gmail: exception for damaged annual-plan hardwareIllustrative example. Nobody edited this page by hand.
When a new source disagrees with what you already have, you see both side by side and the owner of that topic is told. Nothing is silently overwritten.
The point
Your knowledge base should
keep itself up to date.
When something conflicts, we tell you.
Syncing everything also means seeing where it disagrees. Ingesto flags the problems, so you fix them once instead of finding them in front of a customer.
Conflicting policies
Two documents that answer the same question differently, surfaced side by side before a customer finds out.
Outdated information
Pages nobody has touched while the process they describe kept changing, sorted by how much they are read.
Missing documentation
Topics that come up in real work with nothing written about them, so you know what to document next.
Repeated questions
Questions people keep asking that no document answers. Answer once, and the answer becomes knowledge.
Knowledge trapped in conversations
Useful explanations sitting in an email thread or a Slack channel, ready to be turned into something everyone can find.
Duplicates
The same document saved in four places with small differences, merged back into one version people can trust.
One clean source for your team and your AI agents.
Ingesto is built for the people who need answers every day. When you add AI agents, they read the same synced, organized knowledge, with no cleanup project first.
For your team, today
Everyone finds the current version of a policy or procedure in one place, searches it or asks it in plain English, and sees where it came from. No AI plans required.
For your AI agents, when you are ready
Agents fed straight from Drive and Slack read every stale copy and contradiction. Ingesto gives them one deduplicated, current, conflict-checked version, kept in sync with no pipeline to maintain.
Illustrative. An agent gets the same answer and sources a person does.
Then put it to work for your team.
Once everything is gathered and in sync, people search it and ask it questions: everyday answers, onboarding, training and the situation nobody wrote a guide for.
Everyday questions
The small questions that eat the day: which template to use, who approves a discount, what the policy says about weekend deliveries. People get the answer in seconds, with the source, instead of interrupting three colleagues for it.
Everyday questions
The small questions that eat the day: which template to use, who approves a discount, what the policy says about weekend deliveries. People get the answer in seconds, with the source, instead of interrupting three colleagues for it.
- Who approves a discount over 15%?
- Which template for a new vendor?
- Do we deliver on public holidays?
- Where is the current price sheet?
- What is the travel expense limit?
- How do I escalate a billing dispute?
Onboarding
New hires learn how the business actually runs from the same knowledge everyone else uses, not from a welcome deck written two years ago. Their first-week questions get real answers, and the ones nothing answers become documentation.
- Systems and logins
- Who owns what
- Core SOPs
- Customer tiers
- First-week checklist
- Team structure
Training
Build training on material that stays current. When a procedure changes, the knowledge behind the training changes with it, and anything that still teaches the old way is flagged for review.
- Returns procedure
- Safety checklist
- Discount rules
- Escalation paths
- Product basics
- Compliance refreshers
How we handle it
Learn how the company handles a specific situation, including the ones that were only ever solved in an email thread or on a call: a damaged shipment, an unhappy key account, a tenant who pays late.
- Damaged shipment
- Late payment
- Key-account complaint
- Contract exception
- Emergency repair
- Data deletion request
Different teams, same problem.
Anywhere people spend their day searching documents, chat and email to work out how something should be done.
SOPs, checklists and exceptions in one place, so a busy day runs on the current procedure and not on whoever remembers it.
Policies, product facts and how past cases were resolved, so every agent gives a customer the same, correct answer.
Pricing rules, discount approvals, product details and what was promised to whom, without waiting on another team to reply.
Handbooks, benefits and onboarding material that stay current, and a record of the questions new hires really ask.
Carrier rules, shipping zones and what to do when a delivery goes wrong, including the fixes that only ever lived in email.
Lease terms, maintenance procedures and tenant policies across every property, answered the same way by every team member.
Professional services, finance, and any team with more process than anyone can keep in their head.
Questions, answered.
Ingesto gathers your company knowledge from the tools where it lives, such as Slack, Gmail, Outlook, Google Drive, Notion, spreadsheets and PDFs, into one organized knowledge base. It keeps that knowledge base in sync as things change and tells you when sources conflict, so your team always has one clean, current place to look, and so do your AI agents.
Stop maintaining your knowledge base by hand.
Connect the tools you already use. Ingesto gathers what your company knows, keeps it in sync, and tells you when something conflicts.